“Compliance” Service

The Compliance service in Samruk-Energy JSC (hereinafter referred to as ‘the Company') was established as part of initiatives, measures and actions taken by the General Meeting of Shareholders, the Board of Directors and the Management Board of the Company to:

  1. ensure compliance with regulatory requirements and best international practices including anti-corruption issues;
  2. establish the Company's internal corporate culture, which ensures transparency and honesty among all employees and creates conditions for making business in accordance with the best international standards, internal policies and laws of the Republic of Kazakhstan;

The Compliance service operates in accordance with the laws of the Republic of Kazakhstan, the Constitution of the Republic of Kazakhstan, the Labour Code of the Republic of Kazakhstan, the Charter, the Collective Agreement, the Code of Conduct, the Corporate Governance Code, the Regulation on the Compliance service of Samruk-Energy, and other internal documents of the Company.

The Compliance service is accountable to the Audit Committee and Board of Directors of the Company, is independent from the Management Board of the Company and has powers and resources necessary for performance of his/her duties.

By the decision of the Board of Directors of the Company dated July 28, 2022, Zhogibayev Zhaksylyk was appointed Head of the Compliance service Samruk-Energy JSC.

You can report any violations of the Code of Conduct, including corruption, discrimination, unethical behavior and other violations, to the hotline.Appeals can be provided by all persons in Russian, Kazakh and English through the following communication channels.



  • by phone 8-800-080-4747. (The call within the territory of the Republic of Kazakhstan is free)
  • To This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • via the internet web site www.sk-hotline.kz 
  • via WhatsApp 8-771-191-88-16



Samruk-Energy JSC informs that the Hotline is a channel for reporting about alleged violations of the law and/or the Code of Conduct, cases of fraud, corruption, and unauthorized disclosure of confidential and insider information.For questions related to products and services, as well as for official contact with the management of Samruk-Energy JSC and subsidiaries and affiliates, you should use the customer support services and communications listed on the companies' corporate websites. Complaints against the actions and decisions of the customer, the organizer, the tender commission, the expert commission, and the operator of the electronic procurement information system of the companies of the Samruk-Kazyna group should be submitted through the procurement web portal zakup.sk.kz by the legislation of the Republic of Kazakhstan.